Work History
16+ years across K-12 education, retail, manufacturing, and beyond — always the person making sure the lights stay on.
IT Manager
- Lead all aspects of IT as a one-person department, designing, implementing, and managing a resilient technology ecosystem that enables operational maturity and long-term scalability.
- Develop and execute the IT roadmap, ensuring alignment with business goals.
- Plan and maintain department budget for new initiatives, renewals, and hardware refreshes.
- Implemented the company's first IdP and MDM systems: Okta, Entra ID, Intune, and ABM.
- Migrated company from Google Chat to Slack to enhance cross-team productivity.
- Provide comprehensive support by addressing all help desk tickets efficiently.
IT Operations Manager
- Oversaw daily IT operations and infrastructure across the organization.
- Managed IT staff including hiring, training, and performance evaluations.
- Developed and implemented IT policies, procedures, and best practices.
- Ensured system availability, reliability, and security.
- Coordinated with vendors and service providers.
- Planned and executed IT projects and upgrades.
- Monitored and optimized IT budget and expenses.
- Implemented disaster recovery and business continuity plans.
IT Technician IV
- Traveled to production facilities across the US to provide on-site support.
- Visited construction sites for new plants and line expansions.
- Reviewed punch list items and provided assistance as new plants began production.
- Coordinated with plant managers to prioritize tasks for sub-contractors.
- Installed, upgraded, and configured new network equipment for plants.
Data Integration Engineer
- Implemented seamless data integrations with SaaS systems using IDAuto RapidConnect, OneRoster, Clever, and more.
- Supported and troubleshot OAuth and SAML connections for end-user accounts.
- Prepared data files for digital curriculum rostering and SSO using PowerShell, Python, and JavaScript.
- Automated business processes for Finance, HR, and PEIMS.
- Administered Azure, Exchange, M365, and Cisco Email Security.
- Handled eDiscovery for public information requests.
Application Support Engineer
- Updated and troubleshot ERP system for Finance and HR departments.
- Maintained Student Information System for PEIMS department.
- Performed SQL queries and updates for yearly data rollover for Finance and HR.
- Supported specialized systems for food service, transportation, and other departments.
Network Administrator
- Planned physical and virtual infrastructure for all new business units.
- Created VLANs and subnets using Cisco Meraki equipment.
- Maintained MDM profiles for all devices including iPads, PCs, and Macs.
- Monitored uptime of all ISPs, VPNs, SD-WAN, and network equipment.
- Maintained security camera servers and retail traffic cameras.
- Managed Azure, O365, and SharePoint infrastructure.
Technology Support Specialist II
- Performed troubleshooting on hardware and software for K-12 staff and students.
- Provided on-site and phone support for clients.
- Installed and upgraded client and network hardware.
- Troubleshot iPads, PCs, VoIP phones, and various other technologies.
- Utilized Cisco Prime and Ekahau Site Survey for wireless planning and maintenance.